FAQs
Help & FAQ
A: Yes, we are fully bonded and insured. We carry the fullest recommended coverage to ensure both your peace of mind and ours.
A: We believe our clients should choose to work with us because they love our service - not because they’re locked into a contract. That’s why we never require one.
However, we do have a cancellation policy in place. If you need to cancel or reschedule an appointment, we ask for at least three full business days' notice.
No fee will be charged if you provide three or more full business days' notice.
If you provide less than three business days' notice, a 50% cancellation fee will apply.
For same-day cancellations or if we’re unable to access your home at the time of service, you will be charged 100% of the appointment cost.
Thanks for your understanding - we do our best to respect everyone’s time, including yours!
A: Yes! At Dust & Beyond Cleaning, we make our own eco-friendly cleaning products using Kangen ionized water, hypochlorous acid produced by our ionizer, natural soaps, and essential oils. These solutions are safe for your family and pets, and they're part of our commitment to reducing our environmental impact. Our cleaners are specially trained to use these products effectively, so you’ll get the same high-quality clean without the harsh chemicals.
A: At Dust & Beyond, the number of cleaners assigned to a job is determined by the size and scope of the task to ensure efficiency and quality. For example, a standard cleaning of a small apartment may require just one cleaner, while a comprehensive deep-cleaning of a large home could necessitate a team of two or more cleaners. The charges are straightforward: clients pay per cleaner, per hour worked. This transparent pricing model allows customers to understand exactly what they are paying for.
For instance, if two cleaners work for three hours on a project, the total cost would be calculated as: # of cleaners x # of hours x hourly rate.
This approach ensures that you receive tailored cleaning services that match your specific needs while maintaining clear and simple billing.
A: Most of our clients aren’t home when we arrive, and typically provide a door or garage code for our cleaners to access the home.
We may ask that someone be available for a quick walkthrough at least 30 minutes before the cleaning is scheduled to finish, particularly the first visit. This allows us to make sure everything meets your expectations and gives our team a chance to address anything that may have been missed on the spot.
A member of our customer service team will reach out in advance to coordinate the timing, so you can plan your schedule accordingly.
A: At Dust & Beyond, we strive to provide accurate estimates for our cleaning services based on the initial information provided by our clients. However, please note that these estimates are subject to change. If the job takes longer than anticipated due to inaccurate information given or if there are additional areas that require cleaning beyond what was initially indicated, we will adjust your quote/estimate pricing accordingly. It's important to understand that estimates are just that - estimated costs that may change based on the actual scope of work required. Our goal is to ensure that you receive the highest quality service tailored to your specific needs.
